RETURNS INFORMATION
Can I return my items?
Can I return my items?
You are welcome to return your unwanted items within 14 days as long as all returning items are unused and in their original packaging (still attached to the backboard, with tags on and with hygiene seal still intact, if applicable)!
Please note that LullaBellz Hair Care products are non-returnable due to hygiene reasons. This includes:
Shampoo & Conditioner, Slick & Fix Styling Gel, Slick Back Down Baby Hair Styler, Knots Out Detangling Spray, Sleek, Style & Set Mousse, 12-in-1 Hot Girl Spritz and Revive & Thrive Mask
Do you charge for a return?
Do you charge for a return?
We deduct £4.75 from refunds when returning an order using our Returns Labels, unless you choose Store Credit in which case your returns label will be completely free. Your refund will also be minus any original postage cost.
I've opened my item but not worn it, can I still return it?
I've opened my item but not worn it, can I still return it?
For hygiene reasons we cannot accept back products which have been worn/used or with hygiene seals broken, even if this is to check suitability, unless faulty.
Items returned with the hygiene label broken cannot be refunded and will not be returned back to you. Please contact our customer service team for more information.
The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to be refunded.
How quickly will I be refunded?
How quickly will I be refunded?
Once items are returned to us, they will be inspected to ensure the hygiene seal has not been broken.
On average, this takes 2 to 3 working days, however, please allow up to 10 working days during busy periods.
Returned item must be unused and in their original packaging. This includes being still attached to the backboard, with tags on and the hygiene seal still intact. Items returned with the hygiene sticker broken cannot be refunded.
Starting a Return
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United Kingdom
UK ReturnTo return an item from the UK, please use our returns portal below.
Important things to note:1. Please include the # (hashtag) in front of your order number to access the portal.
2. Remember to use the email address associated with the order.
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EU & Rest of World
EU & Rest of World ReturnTo return an item ordered from outside the UK, please contact our customer service team using the link below and someone will be able to process your return for you.
