You are welcome to return your unwanted items within 14 days as long as all returning items are unused and in their original packaging (still attached to the backboard, with tags on and with hygiene seal still intact, if applicable)! 

Please note that LullaBellz Hair Care products are non-returnable due to hygiene reasons. This includes:

Shampoo & Conditioner, Slick & Fix Styling Gel, Slick Back Down Baby Hair Styler, Knots Out Detangling Spray, Sleek, Style & Set Mousse, 12-in-1 Hot Girl Spritz and Revive & Thrive Mask

We deduct £4.75 from refunds when returning an order using our Returns Labels, unless you choose Store Credit in which case your returns label will be completely free. Your refund will also be minus any original postage cost. 

For hygiene reasons we cannot accept back products which have been worn/used or with hygiene seals broken, even if this is to check suitability, unless faulty.

Items returned with the hygiene label broken cannot be refunded and will not be returned back to you. Please contact our customer service team for more information.

The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to be refunded.

Once items are returned to us, they will be inspected to ensure the hygiene seal has not been broken.

On average, this takes 2 to 3 working days, however, please allow up to 10 working days during busy periods.

Due to the nature and price point of our professional tape-in and nano bond hair extensions, we have a slightly different returns and claims process. Please ensure you read the full and updated policy below.

If you have any concerns, please always contact our customer service team on Live Chat or via hello@lullabellz.com and someone will be able to help you.

LullaBellz Professional Tapes and Nano Bond Hair Extensions - Terms & Conditions

1. Colour Matching & Product Variability

1.1. Customers must check the colour of the hair extensions before removing the pink tags. Once the tags are removed, returns or exchanges may not be accepted.

1.2. Hair is a natural consumable product; therefore, slight colour variations may occur.

1.3. Colour swatches are provided as a guide only and may not be an exact match due to lighting and screen variations.

2. Returns & Faulty Hair Process

2.1. Customers are responsible for the cost of returning hair reported faulty. If LullaBellz confirms a fault, the postage cost will be reimbursed.

2.2. To process a faulty hair return, the following steps must be followed:

• Faults must be reported within 30 days of wear.
• The hair must be returned within 14 days of reporting the issue.
• The cost of removal and return postage is not covered by LullaBellz.
• A completed hair report form must be submitted.
• The full amount of grams purchased must be returned.
• Failure to provide a completed hair report form within 91 days will result in the goods being destroyed.

2.3. Hair is not considered faulty if deterioration occurs due to improper maintenance, heat damage, incorrect aftercare, or poor application. If no fault is found, or the hair has been altered in any way (including colouring or toning), the goods will be returned to the customer at their expense, with no refund or replacement provided.

3. Usage & Maintenance Requirements

3.1. LullaBellz Professional Tapes and Nano Bond Hair Extensions are for professional use only and must be fitted by a trained professional.
3.2. LullaBellz is not responsible for any damage caused by incorrect application, removal, or maintenance of hair extensions.
3.3. Customers must follow all recommended aftercare guidelines to ensure the longevity and quality of the hair.
3.4. A 10% loss of Nano Bonds is considered normal wear and tear and is not classified as a fault. Nano Bonds are naturally quite delicate and general wear and tear will apply.
3.5. Aftercare products must be purchased at the time of purchasing hair extensions to care for the products correctly and obtain a 3 month guarantee
3.6. Heat styling tools should not exceed 180 degrees Celsius

4. Colouring, Toning & Environmental Factors

4.1. Any colouring, toning (including the use of silver or purple shampoo), or tinting of extensions is done entirely at the customer’s own risk. LullaBellz does not test, refund, or exchange hair extensions that have been altered.

4.2. LullaBellz does not guarantee the longevity or condition of hair extensions when exposed to holiday environments or warmer climates. Discolouration and drying out may occur due to:

• Contact with swimming pool chlorine.
• Excess heat exposure.
• Higher mineral content in tap water outside the UK.
  4.3. Customers are advised to avoid chlorine and seawater, as both can damage the extensions and affect hair colour.

5. Order Processing & Delivery

5.1. Customers must check their order within three (3) days of receiving it to confirm that all items are correct.
5.2. Orders placed before 3:59 PM will be processed the same day.
5.3. LullaBellz reserves the right to amend or terminate trade discounts without prior notice.
5.4. Delivery is managed by DPD; further details will be provided upon dispatch.

6. Additional Terms

6.1. Returns may not be accepted if the product is deemed unstockable upon receipt.
6.2. If you live in a hard water area, we'd recommend installing a hard water filter on your shower prior to washing your professional extensions. Minerals in hard water can effect the hair quality
6.3 When using our returns portal, it is your responsibility to select the correct item specification. If the wrong item is selected this can delay returns and in some cases we will refuse refunds and return the item to the sender.

By purchasing LullaBellz Professional Tapes and Nano Bond Hair Extensions, customers agree to the above terms and conditions.