Sofern die zurückzusendenden Artikel unbenutzt und originalverpackt (mit der Rückwand verbunden, mit Etikett und ggf. mit intaktem Hygienesiegel) sind, können Sie Ihre unerwünschten Artikel innerhalb von 14 Tagen zurücksenden!

Bitte beachten Sie, dass LullaBellz Haarpflegeprodukte aus hygienischen Gründen vom Umtausch ausgeschlossen sind. Dazu gehören:

Shampoo und Spülung, Slick & Fix Styling-Gel, Slick Back Down Baby-Haarstyler, Knots Out Entwirrungsspray, Sleek, Style & Set Mousse, 12-in-1 Hot Girl Spritz und Revive & Thrive Mask

Bei der Rücksendung einer Bestellung mit unseren Rücksendeetiketten ziehen wir 4,75 £ von der Rückerstattung ab, es sei denn, Sie entscheiden sich für eine Gutschrift. In diesem Fall ist Ihr Rücksendeetikett völlig kostenlos. Von Ihrer Rückerstattung werden außerdem die ursprünglichen Versandkosten abgezogen.

Aus hygienischen Gründen können wir getragene/benutzte Artikel oder Artikel mit beschädigtem Hygienesiegel, auch wenn dies der Überprüfung der Eignung dient, nicht zurücknehmen, es sei denn, es handelt sich um Mängel.

Artikel, die mit beschädigtem Hygieneetikett zurückgesandt werden, können nicht erstattet werden und werden nicht an Sie zurückgeschickt. Bitte kontaktieren Sie für weitere Informationen unseren Kundenservice.

In den Verbrauchervertragsbestimmungen von 2013 heißt es: „Verbraucher verlieren ihr Widerrufsrecht, wenn sie Waren öffnen, die aus Gesundheitsschutz- oder Hygienegründen nicht zur Rückgabe geeignet sind.“ Wenn der Käufer Hygienesiegel entgegen anderslautender Anweisungen entfernt hat, gilt dies wahrscheinlich als „Annahme“ der Waren und er hat keinen Anspruch auf Rückerstattung.

Sobald die Artikel an uns zurückgeschickt werden, werden sie überprüft, um sicherzustellen, dass das Hygienesiegel nicht gebrochen wurde.

Dies dauert im Durchschnitt 2 bis 3 Werktage. In Stoßzeiten können Sie jedoch auch mit bis zu 10 Werktagen rechnen.

Due to the nature and price point of our professional tape-in and nano bond hair extensions, we have a slightly different returns and claims process. Please ensure you read the full and updated policy below.

If you have any concerns, please always contact our customer service team on Live Chat or via hello@lullabellz.com and someone will be able to help you.

LullaBellz Professional Tapes and Nano Bond Hair Extensions - Terms & Conditions

1. Colour Matching & Product Variability

1.1. Customers must check the colour of the hair extensions before removing the pink tags. Once the tags are removed, returns or exchanges may not be accepted.

1.2. Hair is a natural consumable product; therefore, slight colour variations may occur.

1.3. Colour swatches are provided as a guide only and may not be an exact match due to lighting and screen variations.

2. Returns & Faulty Hair Process

2.1. Customers are responsible for the cost of returning hair reported faulty. If LullaBellz confirms a fault, the postage cost will be reimbursed.

2.2. To process a faulty hair return, the following steps must be followed:

• Faults must be reported within 30 days of wear.
• The hair must be returned within 14 days of reporting the issue.
• The cost of removal and return postage is not covered by LullaBellz.
• A completed hair report form must be submitted.
• The full amount of grams purchased must be returned.
• Failure to provide a completed hair report form within 91 days will result in the goods being destroyed.

2.3. Hair is not considered faulty if deterioration occurs due to improper maintenance, heat damage, incorrect aftercare, or poor application. If no fault is found, or the hair has been altered in any way (including colouring or toning), the goods will be returned to the customer at their expense, with no refund or replacement provided.

3. Usage & Maintenance Requirements

3.1. LullaBellz Professional Tapes and Nano Bond Hair Extensions are for professional use only and must be fitted by a trained professional.
3.2. LullaBellz is not responsible for any damage caused by incorrect application, removal, or maintenance of hair extensions.
3.3. Customers must follow all recommended aftercare guidelines to ensure the longevity and quality of the hair.
3.4. A 10% loss of Nano Bonds is considered normal wear and tear and is not classified as a fault. Nano Bonds are naturally quite delicate and general wear and tear will apply.
3.5. Aftercare products must be purchased at the time of purchasing hair extensions to care for the products correctly and obtain a 3 month guarantee
3.6. Heat styling tools should not exceed 180 degrees Celsius

4. Colouring, Toning & Environmental Factors

4.1. Any colouring, toning (including the use of silver or purple shampoo), or tinting of extensions is done entirely at the customer’s own risk. LullaBellz does not test, refund, or exchange hair extensions that have been altered.

4.2. LullaBellz does not guarantee the longevity or condition of hair extensions when exposed to holiday environments or warmer climates. Discolouration and drying out may occur due to:

• Contact with swimming pool chlorine.
• Excess heat exposure.
• Higher mineral content in tap water outside the UK.
  4.3. Customers are advised to avoid chlorine and seawater, as both can damage the extensions and affect hair colour.

5. Order Processing & Delivery

5.1. Customers must check their order within three (3) days of receiving it to confirm that all items are correct.
5.2. Orders placed before 3:59 PM will be processed the same day.
5.3. LullaBellz reserves the right to amend or terminate trade discounts without prior notice.
5.4. Delivery is managed by DPD; further details will be provided upon dispatch.

6. Additional Terms

6.1. Returns may not be accepted if the product is deemed unstockable upon receipt.
6.2. If you live in a hard water area, we'd recommend installing a hard water filter on your shower prior to washing your professional extensions. Minerals in hard water can effect the hair quality
6.3 When using our returns portal, it is your responsibility to select the correct item specification. If the wrong item is selected this can delay returns and in some cases we will refuse refunds and return the item to the sender.

By purchasing LullaBellz Professional Tapes and Nano Bond Hair Extensions, customers agree to the above terms and conditions.

Our professional hair extensions have a lifespan of up to 12 months with proper care using the LullaBellz Hair Care regime. We proudly offer a 3-month guarantee—the longest in the market—when you purchase your extensions alongside our Hair Shampoo, Hair Conditioner, and Revive & Thrive Cream.

Our 3-Month Quality Guarantee

We’re proud of the quality of our hair and want you to feel confident in your purchase. That’s why we offer a 3-month guarantee that covers any manufacturing faults that may occur with your hair extensions.

What’s Covered:

Our guarantee applies strictly to manufacturing faults. During our testing process, we look for:

• Excessive shedding
• Matting or tangling that isn’t due to product build-up or improper care
• Discolouration not caused by external factors (e.g. incorrect washing, haircare, UV rays or heat styling)
• Irregular texture or inconsistent curl/pattern
• Cuticle misalignment 
• Elasticity issues 
• Nano bond snapping – if more than 10% of nano bonds are found to have snapped under normal use and correct application within the first 30 days.

If any of these faults are found and verified through our testing process, a replacement, credit or refund will be offered as per our policy.

Should you encounter any quality concerns, please contact our customer service team at hello@lullabellz.com for further assistance.